If an order is cancelled either wholly or partially, prior to the goods leaving our nurseries you are guaranteed a full refund. You may cancel an order after it has been dispatched if delivery is refused or if you return the goods in the original packaging within 14 working days of your receipt of the goods. Goods can be returned by contacting our Customer Services team for a returns address within 3 working days of receipt.

You must return a cancelled order at your own expense and are responsible for the goods until they have been received by us. We do recommend that you obtain proof of postage in the event that an item may go missing as this will allow you to claim against the carrier. On cancellation, you acknowledge that the goods are not damaged and that you accept risk on returning the goods. We are unable to refund the P&P charge on unwanted goods. Refunds are processed once the goods arrive back with to us.

Please note that the right to cancel and receive a refund will not apply if your order contains personalised goods such as engraved plaques.

Enquiries

We are committed to providing an excellent service and will always welcome your comments. If you have any comments or enquiries regarding this website or the products, please email us on info@sonalagritech.co.in.