Basis of sale

The order made by you completing the online forms within Sonal Agritech’s shopping cart constitutes an offer by you to purchase the goods subject to these terms and conditions. Acceptance by us of your order shall occur when the goods are dispatched by us, which shall be conditional upon receipt and clearance of the value of the goods. Such acceptance shall mean that a contract for the purchase of the goods has been formed and is subject to these terms and conditions.

Customer information

An out of stock product will only be advertised on the website if it is likely to be replaced. You will be able to provisionally order these items although we cannot guarantee we will meet your specified delivery date. We recommend you contact our customer services for a target delivery date on out of stock items. Please note all images are for illustration purposes only. Actual product and decorative wrap may vary.

Payment details

The prices of the goods are as stated on the Sonal Agritech website and are inclusive of any applicable value added tax. We accept payments via PayPal, MasterCard, Visa, and Visa Debit & Visa Electron. We cannot accept payment in cash or by cheque through the post for orders made through this website. Payment is taken at the time of ordering. Sonal Agritech use Sage Pay for assured secure online payments.

Security

Sonalagritech.co.in is a secure website. We ensure that the information that you provide to Sonal Agritech is handled and stored securely. Sonalagritech.co.in maintains the highest levels of security to protect our customers. Our website shopping cart uses high-level SSL encryption technology to provide advanced security for online transactions.

You can tell if a page on the Sonal Agritech website is secure as ‘https’ will replace the ‘http’ at the front of www.sonalagritech.co.in in your browser address window E.g. In the shopping cart pages. A small locked padlock will also appear in the bottom bar of your browser window.

Each order is processed securely, using Cyber source. By using Cyber source you are guaranteed your transaction details are kept secure and confidential. Your payment details are encrypted and a secure link is created between your own computer and the Cyber source’s computers to complete the sale of goods. Sonal Agritech are not able to view your full card details through Cyber source although we are able to perform refunds onto the same card.

Delivery

You can select a target delivery date of your choice when placing your order. Products containing our engraved plaques may take slightly longer therefore the website will allow for this when placing an order. It may be possible for us to arrange a faster turner around – contact Customer Service for more information. Free delivery is currently available on orders over Inr. 99 (excluding Highland and Island addresses).

*Delivery surcharge applies to larger sized boxes over 1m going to Highlands and Islands postcode areas.

Standard Delivery Services

We cannot guarantee a delivery date with the Standard Delivery service and we do advise that items can take up to 7 days to arrive. Items sent via this service are dispatched Monday to Friday (excluding bank holidays). If the delivery date is of importance to you, we highly recommend you opt for our Premium Delivery Service.

Please note items may be dispatched in more than one package, and will not necessarily arrive at the same time. If there is no one to receive your ordered goods then the courier firm used should leave a card informing you where your order is being held. If your order is held at the depot, we recommend that they are collected within 1-2 days (particularly during summer months).

In the event that you are not present to receive delivery, you hereby acknowledge that you should be responsible for goods stored in any collection point/depot.

If you have not received your goods within the time associated Standard Delivery, please contact our Customer Services by filling in the online form, sending an email to care@sonalagritech.co.in, or telephoning us on +91-751-751-9898.

Premium Delivery Services

This is a fully tracked courier service, although we do have a cut-off point of 11:00am.

Therefore if your item is ordered after 11:00am it will not be dispatched until the following working day. Items sent via this service are dispatched Monday-Friday and additional charges will apply for a Saturday delivery date.

All our products can be sent via this service and our couriers guarantee delivery before 6:00pm Tuesday-Friday and before 12:00pm on a Saturday.

Please note for destinations outside of England and Wales’s deliveries can take slightly longer to arrive, and we cannot always guarantee a delivery date to more remote areas. We are able to track orders sent via this service from time of dispatch until delivery. These items will need to be signed for unless specified by you that they are safe to be left unattended or with a neighbour. We cannot be held responsible for items left on an unattended delivery service. If the recipient is out when delivery takes place the driver will leave a calling card advising of the telephone number of the depot. The courier company will also reattempt delivery the following day. In the unlikely event that the recipient does not get in touch with the courier depot after two delivery attempts, we will contact you, the buyer, for further instructions. If we are unable to contact the buyer and the recipient does not get in touch within 5 working days the items will be returned to us. If you would like the item to be re-delivered after it has been returned to us there will be a small charge.

Cost of delivery will be advised at the time of placing an order and is dependent on the delivery address, please see table below for delivery charges.

For more information contact our Customer Services

Greetings Cards

We offer accompanying greetings cards with Sonal Agritech gift products. Greetings cards cannot be purchased separately and will not be shipped without an accompanying (non greetings card) gift product.

Descriptions

Goods are described and photographed as accurately as possible on the Sonal Agritech website. However, you must acknowledge that the description is general and so there may be variations of the characteristics and sizes of products as they are natural individual living plants. Please note that deciduous trees are bare (have no leaves) during winter months and all plants and trees are affected by seasonal variations. During peak sales times, Sonal Agritech may substitute products for a like for like product with a similar name or variety or colour. Wildflowers may not be in bloom or bloom in the first year. Please call our customer service team on +91-751-751-9898 if you have any questions about product descriptions or visual appearance before placing an order or before your order has been processed.

You’re right to cancel orders

We want you to be completely satisfied with your purchases. If you are not completely satisfied with any goods you have ordered, contact Sonal Agritech customer services. Our customer services team will do their best to help you in any way.